Webinar: Using metrics to improve Cloud SLAs
- Date: 26th April, 2016
- Time: 9am BST / 10am CET
As part of our work in supporting best practice development, CIF is a consortium member of an EU funded project called SLALOM. This project aims at delivering legal model terms and technical model specifications for cloud SLAs to improve current practice in the industry and support development of cloud computing metrics
This webinar focuses on the output of the SLALOM technical track, its approach to technical specifications for SLAs, including examples of specific metrics, and showing how its outcomes can be adapted to support clarity and transparency in defining and delivering cloud SLAs.
Whether you are a service user tasked with defining SLAs to specify requirements or a Service provider charged with delivering great customer support, SLALOM can provide practical guidance.