Service Integration and Management - Motivation, challenges and best practices | Cloud industry forum

Service Integration and Management - Motivation, challenges and best practices

Multi-Vendor and selective sourcing have become mainstream in the IT market over the last 10 years. This has led to the need for Service Integration and Management (SIaM) as a distinct discipline that aggregates single IT services, aligning them to core business processes and priorities, as well as presenting them to the end-user community in a consistent “one face to the customer” manner. 

Today, SIaM is predominantly executed in-house, but there is a tendency for IT departments to grow disproportionally as a result. With the growing need for SIaM, public and private sector institutions are increasingly considering outsourcing the cumbersome SIaM work, to ensure that scale efficiencies are achieved at all levels of the IT Service chain.

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