Service Management | Cloud industry forum

Service Management

Resources found: 17
For customers procuring cloud services, it is essential to understand fully the impact of data protection and privacy on the process. The areas of greatest concern are focused specifically on how a customer selects a supplier who is compliant with all the necessary legal obligations that affect it, how to identify and mitigate service risk, and how to allocate liability for the service between a customer and supplier according to the price of the service and risk the supplier accepts. How that liability is effectively allocated and how it impacts sub-contractors in the supply chain is also an issue.
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Demand for cloud-based applications is growing in both the consumer and business spheres. Hybrid cloud computing combines private and public cloud resources. This model will radically change the design and management of corporate networks – as hybrid cloud computing also requires a hybrid network infrastructure.
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This paper from Atos describes the structural challenges enterprises are facing when establishing an outsourced SIaM function. Several Best Practices such as a functional blueprint, tooling considerations and partner alignment prerequisites (Commonly Shared KPIs, a SIaM Information model and the Service Catalogue) provide guidance for anyone on the SIaM journey. Finally the Outlook chapter explains the evolution of Service Integration towards Business Process Agility and links this capability to underlying technical capabilities such as Service Brokerage, Cloud Orchestration and Cloud Messaging. The Conclusions chapter lists a set of key take-away.
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A recent roundtable event, organised by the Cloud Industry Forum, and sponsored by Dell, brought together a range of Cloud security experts, all happy to share their views on the topic, providing fascinating insight into the disconnect that often exists between vendors and their customers.
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Slides from Cloud Expo 2015 keynote presentations. Richard Munro CTO – vCloud Air EMEA
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Are cloud-managed applications in your future? The answer is almost certainly “yes.” Take advantage of this primer and learn the ins and outs of cloud managed applications including the 80/20 rule, the impact of Millennials, Big Data, security issues and more.
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As cloud computing becomes an increasingly important part of any IT organization’s delivery model, assessing and selecting the right cloud provider also becomes one of the most strategic decisions that business leaders undertake
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As more organizations establish a goal of building out internal cloud services, it becomes the responsibility of IT departments to plan and implement this transition.
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Cloud Messaging will help enterprises to achieve seamless integration of business processes spanning multiple applications, clouds and smart devices. This Ascent White Paper explains the concept and describes the learnings from a Healthcare sector Proof-of-Concept.
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This White Paper describes the technical challenges and potential solutions for preserving digital artifacts, for long intervals of time (several decades, centuries) in a new world of massive, distributed data.
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Your business is ready to reap the rewards of the software defined cloud era. Is your IT organization ready to deliver?
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Is cloud the nirvana of IT deployment models? Will everything make the transition to the cloud? Are we facing the terminal demise of on-premise IT? This comprehensive e-book from CIF and CloudPro examines a broad section of topics related to the adoption of cloud in the enterprise. Advice, insight and guidance to help you make tomorrow’s tech decisions, today.
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Cloud Computing does not scale well. Such a bold statement may seem incorrect given that according to accepted wisdom, scalability is one of the essential properties that make Cloud Computing so attractive to businesses. This Paper explores this apparent contradiction and proposes potential solutions based on research conducted by the Atos Scientific Community.
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Big Data and Cloud, two of the trends that are defining the emerging Enterprise Computing, show a lot of potential for a new era of combined applications.
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In the UK today over 50 per cent of organisations have formally utilised at least one Cloud service and satisfaction levels relating to that experience grew to an astonishing 96 per cent by the end of 2011. Furthermore, 85 per cent of IT Executives stated that they now formally considered Cloud as a viable option for delivering new IT projects within their wider IT strategy, signaling that the technical model has established a mainstream status among the profession.
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General Purpose PaaS would allow Cloud capabilities to be exploited to their full potential for applications. A General Purpose PaaS would be a comprehensive, open, flexible, and interoperable solution that simplifies the process of developing, deploying, integrating, and managing applications both in public and private Clouds
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The research polled 450 senior IT and business decision makers in enterprises, small-to medium businesses (SMBs) and public sector organisations.
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