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Blogs

18 Jul 2016

No one on the other end of the line? New customers could be left out in the cold

Use a cloud-based communications system to track and monitor inbound calls improving capacity planning

By Kevin Scott-Cowell, UK MD, 8x8

18 Jul 2016

The journey to Cloud App Acceptance in the Enterprise

By Andy Aplin, Technical Director, Netskope

5 Jul 2016

Cloud computing: transforming your business for the age of digital

By now, it should be obvious to any business that if you aren’t offering a high-quality digital service, you’re nowhere. In the last couple of years, the race to digitisation has been the driving force for many investments, not just in the contact centre industry, but across all sectors.

But the challenge for many firms is that ripping up and replacing longstanding legacy systems can be a hugely costly and complicated process. What’s more, it’s difficult to predict exactly what solutions will be needed for the years to come. Given the fast pace of change in recent years, it’s not...

14 Jun 2016

The journey to Cloud App Acceptance in the Enterprise

By Andy Aplin, Technical Director, Netskope

8 Jun 2016

The journey to Cloud App Acceptance in the Enterprise

By Andy Aplin, Technical Director, Netskope

1 Jun 2016

The journey to Cloud App Acceptance in the Enterprise

By Andy Aplin, Technical Director, Netskope

21 Mar 2016

Insecure passwords or insecure people?

Richard Walters, General Manager and Vice President of Identity and Access Management (IAM), Intermedia

12 Jan 2016
19 Nov 2015

The Cloud and the EU GDPR: Six Steps to Compliance

by Andy Aplin, Regional Director of Solutions Architecture, Netskope