Blogs

By Simon Rutt, Programmes DIrector, CIF

As more and more IT systems are externalised, making sure you pick the right cloud providers has become critical to long-term success.

However, the available market is vast, with a myriad of providers offering an even larger number of services. From market giants like Microsoft, Amazon and Google through to smaller niche players offering bespoke services.

So how do you select the right cloud provider from so many? The answer is a defined selection and procurement process appropriately weighted towards your unique set of needs.

We’ve distilled the key factors into a definitive list of 8 consideration areas.

Technology has always been about change.

But there is something about right now – as we progress through the 21st century – that suggests this change is happening at an even greater pace than ever.

Like with all change, not everything moves in the same direction; some things grow, some things recede, and some things morph into something else altogether.

In...

By Bryan Oak, Director of Consulting Services, Searchlight Consulting

In this 2^nd blog, Louise Wynn, Business Manager at Instant on IT continues to assess the priorities and focus which customers in the legal sector require for effective management of IT services. 

Urgent action is needed to deal with the UK's digital skills crisis, warn MPs, or it risks damaging the country's productivity and competitiveness.

In this blog series, Louise Wynn, Business Manager at  Instant on IT discusses the priorities and focus which customers in the legal sector require for effective management of IT services. 

By Sue Goltyakova

Use a cloud-based communications system to track and monitor inbound calls improving capacity planning

By Kevin Scott-Cowell, UK MD, 8x8

By Andy Aplin, Technical Director, Netskope

By now, it should be obvious to any business that if you aren’t offering a high-quality digital service, you’re nowhere. In the last couple of years, the race to digitisation has been the driving force for many investments, not just in the contact centre industry, but across all sectors.

But the challenge for many firms is that ripping up and replacing longstanding legacy systems can be a hugely costly and complicated process. What’s more, it’s difficult to predict exactly what solutions will be needed for the years to come. Given the fast pace of change in recent years, it’s not...